Privacy Policy
This Privacy Policy explains how Zigoo ("Zigoo", "we", "us") collects, uses, shares and protects personal information when you use the Zigoo app for customers, the Zigoo Driver app, and the website getzigoo.com (together, the "Services").
1. Information we collect
| What | From whom | Why |
|---|---|---|
| Name and phone number | Customers and drivers | To create your account, let you sign in, and let customers and drivers contact each other about a trip. |
| Location | Customers (when booking); drivers (while online and on a trip) | To fill in your pickup point, find nearby drivers, show the trip on the map, and calculate the fare. |
| Pickup and drop-off addresses, trip details, fares, ratings | Customers and drivers | To run trips, issue receipts, show your trip history, and keep the Services safe and fair. |
| Driver photo (selfie), vehicle type, plate number, driving licence number and NIDA number | Drivers | To verify drivers and to let customers recognise who is collecting their goods. |
| Device notification token | Drivers | To deliver trip requests to your phone even when the app is closed. |
| Payment method chosen (cash or M-Pesa) | Customers | To show the right payment details on the trip and receipt. We do not collect or store card numbers or M-Pesa PINs. |
| Messages you send us | Anyone who contacts support | To answer your questions and solve problems. |
Some settings (such as saved places, language and payment preference) are stored only on your phone.
2. How we use your information
- To provide the Services: matching customers with drivers, navigation, tracking, fares and receipts.
- To keep the Services safe: verifying drivers, preventing fraud and misuse, and resolving disputes.
- To communicate with you about your trips, your account and important changes.
- To improve the Services, for example by understanding which areas need more drivers.
- To meet legal obligations, such as keeping records or responding to lawful requests from authorities.
We do not sell your personal information.
3. Who we share information with
- Between customers and drivers: during a trip, the driver sees the customer's name, phone number, pickup and drop-off; the customer sees the driver's name, photo, phone number, vehicle and plate number.
- Service providers who help us run Zigoo, only for that purpose: Supabase (secure database and file storage), Google Maps Platform (maps, place search, routes and address lookup), and Expo / Google Firebase (push notifications).
- Authorities, when required by Tanzanian law or to protect the safety of people or property.
Some of these providers store data on servers outside Tanzania. We use reputable providers that protect data with industry-standard security.
4. How long we keep information
We keep account information while your account is active. Trip records and receipts are kept for as long as needed for accounting, tax and dispute purposes, and as required by law. When information is no longer needed, we delete or anonymise it.
5. Your rights
Under the Personal Data Protection Act, 2022 of Tanzania and good practice, you can ask us to:
- see the personal information we hold about you;
- correct information that is wrong or incomplete;
- delete your account and personal information (except records we must keep by law);
- stop using your information for a particular purpose.
To make a request, email support@getzigoo.com from, or mentioning, the phone number on your account. We will respond within a reasonable time.
6. Location permissions
The customer app uses your location only while you use it, to set your pickup point. The driver app uses location while you are online, so customers can see you approaching and so nearby trips can reach you. You can turn location off in your phone settings; some features will then not work.
7. Security
We protect information with access controls, encrypted connections (HTTPS) and trusted cloud providers. No system is perfectly secure, so please keep your phone locked and tell us immediately if you think your account has been misused.
8. Children
The Services are for people aged 18 and over. We do not knowingly collect information from children.
9. Changes to this policy
We may update this policy. We will change the date at the top and, for important changes, notify you in the app or by message.
10. Contact
Zigoo, Dar es Salaam, Tanzania · support@getzigoo.com · +255 699 851 267
Sera ya Faragha
Sera hii inaeleza jinsi Zigoo ("Zigoo", "sisi") inavyokusanya, kutumia, kushirikisha na kulinda taarifa binafsi unapotumia app ya Zigoo ya wateja, app ya Zigoo Driver, na tovuti ya getzigoo.com (kwa pamoja, "Huduma").
1. Taarifa tunazokusanya
| Taarifa | Kutoka kwa | Kwa nini |
|---|---|---|
| Jina na namba ya simu | Wateja na madereva | Kufungua akaunti yako, kukuwezesha kuingia, na kuwawezesha mteja na dereva kuwasiliana kuhusu safari. |
| Mahali ulipo (location) | Wateja (wakati wa kuagiza); madereva (wakiwa online na kwenye safari) | Kujaza mahali pa kuchukua mzigo, kupata madereva wa karibu, kuonyesha safari kwenye ramani na kukokotoa bei. |
| Anwani za kuchukua na kufikisha mzigo, maelezo ya safari, bei na tathmini (ratings) | Wateja na madereva | Kuendesha safari, kutoa risiti, kuonyesha historia ya safari, na kuweka Huduma salama na za haki. |
| Picha ya dereva (selfie), aina ya gari, namba ya gari, namba ya leseni na namba ya NIDA | Madereva | Kuthibitisha madereva na kumwezesha mteja kumtambua anayechukua mzigo wake. |
| Kitambulisho cha simu kwa ajili ya taarifa (notification token) | Madereva | Kufikisha maombi ya safari kwenye simu yako hata app ikiwa imefungwa. |
| Njia ya malipo uliyochagua (cash au M-Pesa) | Wateja | Kuonyesha taarifa sahihi za malipo kwenye safari na risiti. Hatukusanyi wala kuhifadhi namba za kadi au PIN za M-Pesa. |
| Ujumbe unaotutumia | Yeyote anayewasiliana na support | Kujibu maswali yako na kutatua matatizo. |
Baadhi ya mipangilio (kama maeneo uliyohifadhi, lugha na njia ya malipo unayopendelea) inahifadhiwa kwenye simu yako pekee.
2. Tunavyotumia taarifa zako
- Kutoa Huduma: kuunganisha wateja na madereva, ramani, ufuatiliaji, bei na risiti.
- Kuweka Huduma salama: kuthibitisha madereva, kuzuia udanganyifu na matumizi mabaya, na kutatua migogoro.
- Kuwasiliana nawe kuhusu safari zako, akaunti yako na mabadiliko muhimu.
- Kuboresha Huduma, kwa mfano kujua maeneo yanayohitaji madereva zaidi.
- Kutimiza wajibu wa kisheria, kama kutunza kumbukumbu au kujibu maombi halali ya mamlaka.
Hatuuzi taarifa zako binafsi.
3. Tunaoshirikiana nao taarifa
- Kati ya mteja na dereva: wakati wa safari, dereva anaona jina la mteja, namba ya simu, mahali pa kuchukua na kufikisha mzigo; mteja anaona jina la dereva, picha, namba ya simu, gari na namba ya gari.
- Watoa huduma wanaotusaidia kuendesha Zigoo, kwa madhumuni hayo tu: Supabase (hifadhi salama ya data na faili), Google Maps Platform (ramani, kutafuta maeneo, njia na majina ya maeneo), na Expo / Google Firebase (taarifa za push).
- Mamlaka, pale sheria za Tanzania zinapotaka au kulinda usalama wa watu au mali.
Baadhi ya watoa huduma hawa huhifadhi data kwenye seva zilizo nje ya Tanzania. Tunatumia watoa huduma wanaoaminika wanaolinda data kwa viwango vya usalama vinavyokubalika kimataifa.
4. Muda wa kuhifadhi taarifa
Tunahifadhi taarifa za akaunti muda wote akaunti yako ikiwa hai. Kumbukumbu za safari na risiti zinahifadhiwa kwa muda unaohitajika kwa ajili ya uhasibu, kodi na utatuzi wa migogoro, na kama sheria inavyotaka. Taarifa zisipohitajika tena, tunazifuta au kuziondolea utambulisho.
5. Haki zako
Kwa mujibu wa Sheria ya Ulinzi wa Taarifa Binafsi ya Tanzania ya mwaka 2022 na utaratibu mzuri, unaweza kutuomba:
- kuona taarifa binafsi tulizonazo kukuhusu;
- kusahihisha taarifa zisizo sahihi au pungufu;
- kufuta akaunti yako na taarifa zako binafsi (isipokuwa kumbukumbu tunazolazimika kuzitunza kisheria);
- kuacha kutumia taarifa zako kwa madhumuni fulani.
Kutuma ombi, tuandikie support@getzigoo.com ukitaja namba ya simu ya akaunti yako. Tutakujibu ndani ya muda unaofaa.
6. Ruhusa ya location
App ya wateja inatumia location yako wakati unaitumia tu, ili kujaza mahali pa kuchukua mzigo. App ya madereva inatumia location ukiwa online, ili mteja akuone ukikaribia na ili safari za karibu zikufikie. Unaweza kuzima location kwenye mipangilio ya simu yako; baadhi ya huduma hazitafanya kazi.
7. Usalama
Tunalinda taarifa kwa udhibiti wa ufikiaji, miunganisho iliyosimbwa (HTTPS) na watoa huduma wa cloud wanaoaminika. Hakuna mfumo ulio salama kwa asilimia mia, kwa hiyo funga simu yako kwa password na utujulishe mara moja ukihisi akaunti yako imetumiwa vibaya.
8. Watoto
Huduma ni kwa watu wenye umri wa miaka 18 na zaidi. Hatukusanyi kwa makusudi taarifa za watoto.
9. Mabadiliko ya sera hii
Tunaweza kusasisha sera hii. Tutabadilisha tarehe iliyo juu na, kwa mabadiliko muhimu, tutakujulisha ndani ya app au kwa ujumbe.
10. Mawasiliano
Zigoo, Dar es Salaam, Tanzania · support@getzigoo.com · +255 699 851 267