Terms of Service
These Terms govern your use of the Zigoo customer app, the Zigoo Driver app and the website getzigoo.com (the "Services"). By creating an account or using the Services you agree to these Terms. If you do not agree, please do not use the Services.
1. What Zigoo does
Zigoo is a technology platform that connects people and businesses who need goods moved ("Customers") with independent drivers who own or operate motorcycles, cargo tricycles, vans and trucks ("Drivers"). Zigoo arranges the connection, shows prices, tracking and receipts. The transport itself is carried out by the Driver.
2. Accounts
- You must be at least 18 years old and able to enter into a binding agreement.
- You must give true and current information, including your own phone number, and keep it up to date.
- You are responsible for activity on your account. Tell us immediately if you think someone else has used it.
- Customer accounts use the Zigoo app; driver accounts use the Zigoo Driver app.
3. Bookings and prices
- Before you book, the app shows an estimated fare based on the vehicle, distance and expected time. A minimum fare and a service fee may apply and are shown in the app.
- The final fare may change if the route, waiting time, stops or load differ from what was booked. Any change should be agreed with the Driver before the trip continues.
- A booking is confirmed when a Driver accepts it in the app.
4. Payment
- Customers pay the fare by the method chosen in the app (currently cash or M-Pesa).
- A receipt is issued in the app when a trip is completed.
- Zigoo may charge Drivers a commission on completed trips. The rate is shown in the Zigoo Driver app and may change with notice.
5. Cancellations
Customers may cancel a booking in the app before the goods are picked up. After pickup, changes must be arranged directly with the Driver. Repeated late cancellations or no-shows by Customers or Drivers may lead to restrictions on the account.
6. Customer responsibilities
- Describe the goods honestly and choose a vehicle that fits their size and weight.
- Pack goods safely and securely. Be available (or have someone available) at pickup and drop-off.
- Do not send prohibited items (see section 8).
7. Driver responsibilities
- Hold a valid driving licence, and all permits, registrations and insurance required by Tanzanian law (including LATRA requirements where they apply) for your vehicle and the goods you carry.
- Keep your vehicle roadworthy and follow traffic laws.
- Handle goods with care and deliver them to the agreed place.
- Use a true photo of yourself and correct vehicle and document details. Drivers are independent operators, not employees of Zigoo.
8. Prohibited items
You may not use Zigoo to move: illegal goods or drugs; weapons, ammunition or explosives; flammable, toxic or hazardous materials without the proper permits; stolen property; live people as passengers; or anything whose transport breaks Tanzanian law. Drivers may refuse any load they believe is unsafe or prohibited.
9. Loss, damage and insurance
Zigoo does not currently provide goods-in-transit insurance. Customers moving valuable goods should arrange their own cover. Claims for loss or damage caused during a trip are first a matter between the Customer and the Driver; Zigoo will help by sharing trip records and contact details and, where appropriate, by taking action against the account at fault.
10. Ratings and conduct
Customers can rate Drivers after a trip. Everyone must treat others with respect. We may suspend or close accounts for fraud, abuse, unsafe behaviour, false information or breaking these Terms.
11. Availability of the Services
We work to keep the Services running, but they may sometimes be unavailable, for example because of internet problems or maintenance. Maps, locations and travel times are estimates and may not always be exact.
12. Limitation of liability
To the extent allowed by law, Zigoo is not liable for indirect or consequential losses, or for the acts or omissions of Customers and Drivers. Nothing in these Terms limits rights you have under Tanzanian consumer law that cannot be excluded.
13. Privacy
How we handle personal information is explained in our Privacy Policy.
14. Changes
We may update these Terms. We will change the date at the top and, for important changes, notify you in the app or by message. Continuing to use the Services after a change means you accept the updated Terms.
15. Law and disputes
These Terms are governed by the laws of the United Republic of Tanzania. We encourage you to contact us first so we can try to resolve any issue. Disputes that cannot be resolved will be handled by the competent courts of Tanzania.
16. Contact
Zigoo, Dar es Salaam, Tanzania · support@getzigoo.com · +255 699 851 267
Masharti ya Huduma
Masharti haya yanaongoza matumizi yako ya app ya Zigoo ya wateja, app ya Zigoo Driver na tovuti ya getzigoo.com ("Huduma"). Kwa kufungua akaunti au kutumia Huduma, unakubali Masharti haya. Kama hukubaliani nayo, tafadhali usitumie Huduma.
1. Zigoo inafanya nini
Zigoo ni jukwaa la teknolojia linalounganisha watu na biashara wanaohitaji kusafirisha mizigo ("Wateja") na madereva huru wanaomiliki au kuendesha pikipiki, guta, magari madogo ya mizigo na malori ("Madereva"). Zigoo inaratibu muunganiko huo, inaonyesha bei, ufuatiliaji na risiti. Usafirishaji wenyewe unafanywa na Dereva.
2. Akaunti
- Lazima uwe na umri wa miaka 18 au zaidi na uwezo wa kuingia makubaliano ya kisheria.
- Lazima utoe taarifa za kweli na za sasa, ikiwemo namba yako mwenyewe ya simu, na kuzisasisha.
- Unawajibika kwa yote yanayofanyika kwenye akaunti yako. Tujulishe mara moja ukihisi mtu mwingine ameitumia.
- Akaunti za wateja zinatumia app ya Zigoo; akaunti za madereva zinatumia app ya Zigoo Driver.
3. Kuagiza na bei
- Kabla ya kuagiza, app inaonyesha makadirio ya bei kulingana na gari, umbali na muda unaotarajiwa. Bei ya chini kabisa na ada ya huduma vinaweza kutumika, na vinaonyeshwa kwenye app.
- Bei ya mwisho inaweza kubadilika kama njia, muda wa kusubiri, vituo au mzigo vitatofautiana na vilivyoagizwa. Mabadiliko yoyote yakubaliwe na Dereva kabla safari haijaendelea.
- Oda inathibitishwa pale Dereva anapoikubali kwenye app.
4. Malipo
- Mteja analipa bei kwa njia aliyochagua kwenye app (kwa sasa cash au M-Pesa).
- Risiti inatolewa kwenye app safari inapokamilika.
- Zigoo inaweza kutoza Madereva kamisheni kwa safari zilizokamilika. Kiwango kinaonyeshwa kwenye app ya Zigoo Driver na kinaweza kubadilika kwa taarifa.
5. Kusitisha oda
Mteja anaweza kusitisha oda kwenye app kabla mzigo haujachukuliwa. Baada ya mzigo kuchukuliwa, mabadiliko yapangwe moja kwa moja na Dereva. Kusitisha oda mara kwa mara kwa kuchelewa, au kutotokea, kwa Mteja au Dereva kunaweza kusababisha akaunti kuwekewa vikwazo.
6. Wajibu wa Mteja
- Eleza mzigo kwa ukweli na uchague gari linalolingana na ukubwa na uzito wake.
- Funga mzigo kwa usalama. Kuwepo (au mtu wako awepo) mahali pa kuchukua na kufikisha mzigo.
- Usitume vitu vilivyokatazwa (angalia kifungu cha 8).
7. Wajibu wa Dereva
- Uwe na leseni halali ya udereva, na vibali, usajili na bima zote zinazotakiwa na sheria za Tanzania (ikiwemo matakwa ya LATRA pale yanapohusika) kwa gari lako na mizigo unayobeba.
- Hakikisha gari lako liko katika hali salama barabarani na ufuate sheria za usalama barabarani.
- Tunza mzigo kwa uangalifu na uufikishe mahali palipokubaliwa.
- Tumia picha yako halisi na taarifa sahihi za gari na nyaraka. Madereva ni waendeshaji huru, sio wafanyakazi wa Zigoo.
8. Vitu vilivyokatazwa
Huruhusiwi kutumia Zigoo kusafirisha: bidhaa haramu au dawa za kulevya; silaha, risasi au milipuko; vitu vinavyowaka moto, sumu au hatari bila vibali stahiki; mali ya wizi; watu kama abiria; au kitu chochote ambacho kukisafirisha ni kinyume cha sheria za Tanzania. Dereva anaweza kukataa mzigo wowote anaoamini si salama au umekatazwa.
9. Upotevu, uharibifu na bima
Kwa sasa Zigoo haitoi bima ya mizigo inayosafirishwa. Wateja wanaosafirisha bidhaa za thamani kubwa wanashauriwa kukata bima yao wenyewe. Madai ya upotevu au uharibifu wakati wa safari kwanza ni kati ya Mteja na Dereva; Zigoo itasaidia kwa kutoa kumbukumbu za safari na mawasiliano na, inapofaa, kuchukua hatua dhidi ya akaunti yenye hatia.
10. Tathmini na tabia
Wateja wanaweza kumpa Dereva tathmini (rating) baada ya safari. Kila mtu anatakiwa kuwaheshimu wengine. Tunaweza kusimamisha au kufunga akaunti kwa udanganyifu, unyanyasaji, tabia hatarishi, taarifa za uongo au kuvunja Masharti haya.
11. Upatikanaji wa Huduma
Tunajitahidi Huduma zifanye kazi muda wote, lakini wakati mwingine zinaweza kukosekana, kwa mfano kwa sababu ya matatizo ya mtandao au matengenezo. Ramani, maeneo na muda wa safari ni makadirio na huenda yasiwe sahihi kila wakati.
12. Ukomo wa dhima
Kwa kiwango kinachoruhusiwa na sheria, Zigoo haiwajibiki kwa hasara zisizo za moja kwa moja, au kwa matendo au makosa ya Wateja na Madereva. Hakuna chochote katika Masharti haya kinachoondoa haki ulizonazo chini ya sheria za kumlinda mlaji za Tanzania ambazo haziwezi kuondolewa.
13. Faragha
Jinsi tunavyoshughulikia taarifa binafsi imeelezwa kwenye Sera ya Faragha.
14. Mabadiliko
Tunaweza kusasisha Masharti haya. Tutabadilisha tarehe iliyo juu na, kwa mabadiliko muhimu, tutakujulisha ndani ya app au kwa ujumbe. Kuendelea kutumia Huduma baada ya mabadiliko kunamaanisha umekubali Masharti mapya.
15. Sheria na migogoro
Masharti haya yanaongozwa na sheria za Jamhuri ya Muungano wa Tanzania. Tunakuhimiza uwasiliane nasi kwanza ili tujaribu kutatua tatizo lolote. Migogoro isiyotatulika itashughulikiwa na mahakama zenye mamlaka nchini Tanzania.
16. Mawasiliano
Zigoo, Dar es Salaam, Tanzania · support@getzigoo.com · +255 699 851 267